Electronic Fund Transfers

ELECTRONIC FUND TRANSFERS YOUR RIGHTS AND RESPONSIBILITIES

The Electronic Fund Transfers we are capable of handling are indicated below, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. You should keep this notice for future reference. Direct Deposits- You may make arrangements for certain direct deposits to be accepted into your Checking or Share Savings account(s).

Pre-authorized Withdrawals - You may make arrangements to pay certain recurring bills from your Share Draft or Minimum Balance account(s).

The ATM Card or VISA Debit/ATM Transfers- types of transfers, dollar limitations and charges- You may access your account(s) by ATM using your ATM card and personal identification number or VISA Debit/ATM card and personal identification number, to:

  • get cash withdrawals from checking account(s) 
  • get cash withdrawals from share savings account(s) 
  • transfer funds from share savings to checking account(s)
  • transfer funds from checking to share savings account(s)
  • get information about:
    • the account balance of your checking accounts
    • Some of these services may not be available at all terminals.

Types of Debit Card Transactions - You may access your Share Draft account(s) to purchase goods (in person or by phone), pay for service (in person or by phone), get cash from a merchant, if the merchant permits, or from a participating financial institution, and do anything that you can do with a credit card (that a participating merchant will accept with a credit card).

Limitations on Frequency of Transfers - In addition to those limitations on transfers described elsewhere, if any, the following limitations apply:

  • For security reasons, there are other limits on the number of transfers you can make by ATM.
  • For security reasons, there are other limits on the number of transfers you can make by debit card.

Charges For Electronic Fund Transfers

  • We do not charge for direct deposits to any type of account.
  • We do not charge for pre-authorized withdrawals from any type of account.
  • Except as indicated elsewhere, we do not charge for these electronic fund transfers.

Right To Documentation

  • Terminal Transfers. You can get a receipt at the time you make any transfer to or from your account using one of our automated teller machines or point-of-sale terminals.
  • Direct Deposits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at (316)-320-1777 to find out whether or not the deposit has been made. If the only possible transfers to or from your account are direct deposits, you will get a quarterly statement from us.
  • Periodic Statements. You will get a monthly account statement from us for your Share Draft accounts. You will get a quarterly account statement from us for your Share Savings , if the only possible electronic transfers to the account are preauthorized deposits.

Stop Payment Procedures And Notice Of Varying Amounts

  • Right to Stop Payment and Procedure for Doing So. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how:
  • Call or write us at the telephone number or address listed in this brochure in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.

    We will charge you for each stop payment order you give us. Refer to the fee schedule.

  • Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
  • Liability for Failure to Stop Payment of Preauthorized Transfer. If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

Our Liability

Liability for Failure to Make Transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:

  1. If, through no fault of ours, you do not have funds available in your account to make the transfer.
  2. If you have used your card or access code in an incorrect manner.
  3. If the automated teller machine where you are making the transfer does not have enough cash.
  4. If the terminal or system was not working properly and you know about the breakdown when you started the transaction.
  5. If circumstances beyond our control (such as fire or flood) prevent the transaction.
  6. There may be other exceptions as established by the Credit Union.

Disclosure Of Account Information To Third Parties

We will disclose information to third parties about your account or the transfers you make:

  1. Where it is necessary for completing transfers;
  2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
  3. In order to comply with government agency or court orders; or
  4. If you give us written permission.

Unauthorized Transfers

Tell us AT ONCE if you believe your card and/or code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all of the money in your account (plus your maximum overdraft line of credit). If you tell us within two business days, you can lose no more than $50 if someone used your card without your permission.

If you do not tell us within two business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you can lose as much as $500.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.

If you believe your card and/or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed in this brochure.

Error Resolution

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed in above, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will tell you the results of our investigation within 10 business days (10 business days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this we will recredit your account within 10 business days (10 business days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not recredit your account.

If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

Bluestem Community Credit Union
1407 W. Central
P.O. Box 773
El Dorado, KS 67042
316-320-1777

MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST